Being an industry leader requires innovation and continuous learning. There is no standing still in a fast-changing industry such as ours.
Anthem offers individual, career and leadership development opportunities so associates can strengthen their skills and prepare for growth. As one of the top training organizations in the world, we encourage associates to become better at their tasks, expand their knowledge into other areas and acquire new skills.
Associates can develop knowledge and skills across a broad spectrum of subject matter, including core leadership competencies, role-specific competencies and future-focused skills such as digital first thinking, automation and the use of artificial intelligence.
In 2020, Anthem invested significantly in human capital, averaging 25.8 hours of formal training and development per associate. We also funded requests, averaging $1,510 each, made by associates to explore training opportunities from other organizations.
|Average Hours/Associate Trained*||25.8 hours||26.2 hours||30.7 hours|
|Total Consumption Hours||2,048,222||2,343,785||2,316,960|
*The “average hours per associate trained” metric is made up largely of internal training support. Anthem also offers tuition reimbursement and funding for external training opportunities. On average, the external training fund awarded $800 for every approved request.
Anthem Learning Network
From the moment our associates join Anthem, they have access to tools and resources to support their professional development beyond job-specific training.
The Anthem Learning Network (ALN) is our associate portal to professional and self-development. Our on-demand learning platform, Anthem Learning Exchange, gives associates access to more than 45,000 resources to support their career journeys. ALN also offers courses required to prepare for over 100 certifications, as well as those that qualify for continuing-education credit to support various licenses—all free of charge. In 2020, there was nearly a 10 percent increase in the number of associates who took advantage of the development resources available on ALN.
College Resources and Support
Anthem supports our associates’ pursuit of higher education through college partnerships and tuition reimbursement. Our college partnerships reinforce our commitment to providing education and development support to all our associates. An associate can receive up to $5,000 in tax-free reimbursement each year toward the cost of tuition, fees and textbooks at an accredited institution. More than 3,200 associates took advantage of this benefit in 2020.
College for America
Anthem has partnered with Southern New Hampshire University (SNHU) to provide its College for America program to all employees. Designed for working people, this online, competency-based education program allows students to demonstrate skills and knowledge by completing work-related projects at their own pace. Since the College for America program launched nationwide in 2015, Anthem associates (85 percent women, 58 percent minority) have earned 716 college degrees.
SNHU is just one of more than 40 accredited colleges and universities that have partnered with Anthem to provide tuition discounts. When combined with Anthem’s education assistance benefit and a tuition deferment program, these discounts mean that undergraduate and graduate degrees may be fully paid for by Anthem at little or no cost to the associate, making it easier than ever for Anthem associates to pursue them.
At Anthem, we are all leaders, accountable for demonstrating leadership behaviors regardless of our roles or levels in the organization. Our Anthem Leadership Model defines expectations and clarifies the behaviors required of all associates to drive a high-performance culture, ensuring that we deliver on our purpose, mission, vision and values.
Leadership development is critical to our success. We offer learning experiences to help associates excel in their current positions and prepare for their next roles. Foundational and accelerated development paths are available. All leaders have access to core leadership skill-building through eLearning modules, videos, books and articles.
For those new to people management, we offer a People Leader Fundamentals program and a special Management 101 program. We also offer coaching to assist leaders with targeted development and to help them meet their professional and career goals. In 2020, Anthem launched a new, virtual leadership course, Enterprise Leadership at Anthem. This program demonstrates what “great leadership” looks like at Anthem within the context of real Anthem business scenarios.
Anthem’s Performance Management program engages and motivates associates by setting clear goals to enhance organizational success and personal growth. Our enterprise-wide program consists of annual goal setting, quarterly check-ins and a year-end performance evaluation process—with feedback discussions for each program component. Frequent, real-time feedback and coaching promote talent excellence on a daily basis.
Performance management at Anthem ensures that all associates know what is expected of them and how they are performing, supported by managers who provide coaching, recognition, feedback and rewards for the associates’ contributions. This helps inspire high performance and enables associates to deliver breakthrough results.