Being an industry leader requires innovation and continuous learning. There is no standing still in a fast-changing industry such as ours.
Anthem offers individual, career and leadership development opportunities so associates can continually strengthen skills and prepare for future growth. As one of the top training organizations in the world, we encourage associates to become better at their tasks, expand knowledge broadly into other areas and acquire new skills.
In 2018, Anthem invested significantly in human capital, averaging 30.7 hours of training and development per associate. We also established an external training fund that allows associates to apply for funding for training opportunities from other organizations.
|Average Hours/Associate Trained||24.6 hours||25.5 hours||30.7* hours|
|Total Consumption Hours||1,696,411||1,850,726||2,316,960|
*The “average hours per associate trained” metric is made up largely of internal training support. Anthem also offers tuition reimbursement and funding for external training opportunities. On average, the external training fund awarded $800 for every approved request.
Anthem Learning Network
From the moment our associates join Anthem, they have access to tools and resources to support their professional development beyond any job-specific training.
The Anthem Learning Network (ALN) offers associates access to more than 10,000 development resources that support their career aspirations. ALN also includes the courses required to prepare for over 100 certifications, as well as those that qualify for continuing-education credit to support various licenses—all free of charge. With the help of ALN and other resources such as the external training fund, in 2018, over 1,400 certifications were earned by associates at Anthem.
College Resources and Support
Anthem supports our associates’ development with access to professional certification and continuing-education programs. An associate can receive up to $5,000 in tax-free reimbursement each year to cover the cost of tuition, fees and textbooks at an accredited institution.
College for America
Designed for working people, this online, competency-based education program allows students to demonstrate skills and knowledge by completing work-related projects at their own pace. Anthem will cover the full tuition for associates earning college degrees through this program. Since the College for America program launched nationwide in 2015, enrollment has remained steady, with 996 enrollments.
Western Governor’s University (WGU)
This online, competency-based education program helps working adults pursue college degrees. WGU offers Anthem associates a 5% tuition discount. It awards bachelor’s degrees in business, information technology and nursing. In 2017, WGU offered 50 Anthem associates scholarships to complete master's degrees. Combining these offers with Anthem's education-assistance benefit can allow Anthem associates to obtain master's degrees with few or no out-of-pocket expenses. To date, 29 scholarship winners have graduated and 117 Anthem associates have earned college degrees through the WGU program.
At Anthem, leadership development is a business imperative that is critical to our success. We offer learning experiences to help associates excel in their current management positions and prepare for their next roles. Key to this strategy are both foundational and accelerated development paths. Leveraging a wealth of learning resources, all managers have access to core leadership skill-building through eLearning modules, videos, books and articles and a special Management 101 program for those new to management.
For our high-potential leaders, we use robust assessments to target development and provide coaching, mentoring, group learning and leadership conferences. Each leader also has a customized development plan for career progression and increased visibility within the Anthem leadership pipeline.
Anthem appreciates the benefits of executive coaching and has dedicated professional staff members responsible for its implementation. We employ internal and external coaches who are certified and have extensive experience in talent development. We also develop the coaching skills of managers in our business units.
Anthem’s Performance Management Program engages and motivates associates by setting clear goals to enhance organizational success and personal growth. Our enterprise-wide program consists of annual goal setting, quarterly check-ins, and the year-end performance evaluation process—with feedback discussions as the foundation for each component of the program. Frequent, real-time feedback is the “secret sauce” that ensures transparency, empowerment, and improved performance.
Performance management at Anthem ensures that all associates know what is expected of them and how they are performing, supported by managers who provide coaching, recognition, feedback, and rewards for the associate’s contributions. This helps our associates deliver results that meet or exceed expectations, and enables our businesses to perform at a consistently high level.