At Anthem, we believe there is an important connection between the health and wellbeing of our consumers and the value that we bring to them. A unified and inclusive culture for our associates is essential to drive a business strategy that will help us meet the needs of those who depend on us.
Our vision, mission and values are clear, purposeful and bold—and they guide our associates’ encounters with one another, our consumers, and our business partners.
An Energized Workplace
Anthem associates enjoy an energized workplace—an environment that supports excellence, creativity, and risk-taking; encourages transparency, fosters engagement and empathy; and emboldens associates to do the right thing.
In this time of evolution and expansion in the industry and for the company, Anthem is improving lives and communities and making healthcare simpler. Our associates reflect the diversity of the consumers and communities we serve. This creates an environment where our own experiences, perspectives and cultural insights are a source of innovation for creative health-benefit solutions to address the diverse needs of the whole person.
In the changing landscape of healthcare, one thing remains a constant—the consumer is at the center. At Anthem, we strive to ensure our associates focus on how we can best serve the consumer in everything we do.
To help make Anthem a great place to work, we regularly survey our associates to assess their engagement and identify areas for improvement, including job roles, benefits and the workplace climate. Based on the insights we gain, Anthem’s leaders build action plans and share them with associates at town halls. This chart shows survey results from 2018.
To better understand and improve the associate experience, Anthem’s internal team created a new listening approach: Anthem Vitals. Streamlined and simple to use, Anthem Vitals uses emojis and quick-to-fill text boxes to let associates share feedback and comment on their work experience daily. Results are instantly viewable by associates and managers.
The application provides associates with an outlet for any sources of frustration and enables managers to instantly check their teams’ “vitals” to sustain positive momentum and quickly address gaps. Vitals has been deployed to 57,000 associates, and to date over 75% of them have participated.
Innovation in healthcare is a priority for Anthem. Through knowledge sharing, multidisciplinary teams, and collaborative environments, our associates are creating new capabilities for Anthem that simplify the consumer healthcare experience, improve the quality of care, and lower costs.