Material Aspects

Sustainability reporting helps organizations set goals, measure performance and manage change in order to make their operations more economically, environmentally and socially responsible.

Icon Public Our Process

At the core of Anthem’s reporting efforts are the drive to understand the issues that matter most to our stakeholders and the commitment to convey our actions clearly. Transparency is key as we consider the material aspects of our business operations.

To better understand which issues are most important to our internal and external stakeholders, we follow a thorough assessment process, which includes:

  • Measurement against sector environmental, social and governance (ES&G) performance benchmarks, including the SAM Corporate Sustainability Assessment
  • Review of the United Nations Sustainable Development Goals
  • Completion of surveys by Anthem leaders representing stakeholder groups
  • Review of the Social Determinants of Health factors as defined by the Centers for Disease Control
  • Feedback received from associate focus groups
  • Review of data points, guidance and feedback from shareholders, investors, third-party ES&G rating agencies and the Sustainability Accounting Standards Board
  • Customer requests for information and direct feedback received from Anthem Customer Advisory Group surveys
  • Review of data points from the JUST 100 survey, which is informed by public opinion research—a critical resource, given that Anthem serves more than 79 million people

Anthem continues to expand the scope of its analysis to strengthen its overall corporate responsibility materiality process.