GRI & SASB Indexes

Anthem, Inc. maps its 2020 disclosures to the core option of the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (SASB) frameworks.

The GRI is an independent international organization that has pioneered sustainability reporting since 1997. The SASB is an independent standards-setting organization that enables businesses to identify, manage and communicate financially material sustainability information to investors.

This report covers the operations of Anthem, Inc., including those of its subsidiaries, unless stated otherwise.

Material Aspects

Sustainability reporting helps organizations set goals, measure performance and manage change in order to make their operations more environmentally and socially responsible. At the core of preparing a sustainability report is the process of identifying material aspects—those factors that reflect an organization’s significant economic, environmental and social impacts that substantively influence the assessments and decisions of its stakeholders.

To determine our material aspects, Anthem underwent a thorough assessment process in which we evaluated the company’s effect on its key stakeholders—customers, associates, communities, investors, suppliers and regulators. The assessment included an industry benchmark, surveys with Anthem leaders representing stakeholder groups, and associate focus groups.

Reporting

This report covers Anthem, Inc.’s operations, including those of subsidiaries, unless stated otherwise.

General Disclosures
102-1
Name of organization
Anthem, Inc.
102-2
Activities, brands, products and services
102-3
Location of headquarters
220 Virginia Avenue
Indianapolis, IN 46204
102-4
Location of operations
102-5
Ownership and legal form
Anthem is a publicly traded corporation.
2020 Form 10-K
102-6
Markets served
102-7
Scale of the organization
102-8
Information on employees and other workers
102-9
Supply Chain
102-10
Significant changes to the organization and its supply
102-11
Precautionary principle
102-15
Key impacts, risks, and opportunities
102-16
Values, principles, standards and norms of behavior
SV-PS-510a.1
Description of approach to ensuring professional integrity
102-18
Governance structure
102-19
Delegating authority
102-20
Executive-level responsibility for economic, environmental and social topics
102-21
Consulting stakeholders on economic, environmental and social topics
102-22
Composition of the highest governance body and its committees
102-23
Chair of the highest governance body
102-24
Nominating and selecting the highest governance body
102-25
Conflicts of interest
102-26
Role of highest governance body in setting purposes, values and strategy
102-27
Collective knowledge of highest governance body
102-28
Evaluating the highest governance body's performance
102-29
Identifying and managing economic, environmental and social impacts
102-30
Effectiveness of risk management processes
102-31
Review of economic, environmental and social topics
102-32
Highest governance body's role in sustainability reporting
102-33
Communicating critical concerns
102-34
Nature and total number of critical concerns
102-35
Remuneration policies
102-36
Process for determining remuneration
102-37
Stakeholders' involvement in remuneration
102-38
Annual total compensation ration
102-39
Percentage increase in annual total compensation ration
102-40
List of stakeholder groups
102-41
Collective bargaining agreements
Less than 1%
102-42
Identifying and selecting stakeholders
102-43
Approach to stakeholder engagement
102-44
Key topics and concerns raised
102-45
Entities included in consolidated financial statements
102-46
Defining report content and topic boundaries
102-47
List of material topics
102-48
Restatements of information
None during this reporting period.
102-49
Changes in reporting
None during this reporting period.
102-50
Reporting period
Calendar year 2020
102-51
Date of most recent report
Released in March 2021, covering 2020 programs and data
102-52
Reporting cycle
Annual
102-53
Contact point for questions regarding the report
102-54
Claims of reporting in accordance with the GRI Standards
This report has been prepared in accordance with the GRI Standards: Core option.
102-55
GRI content index
102-56
External assurance
We received external assurance for Scope I, II, and III greenhouse gas emissions reporting to Carbon Disclosure Project during the reporting period. We did not seek external assurance for this report.
103-1
Explanation of the material topic and its boundary
103-2
The management approach and its components
103-3
Evaluation of the management approach
Economic
201-1
Direct economic value generated and distributed
201-2
Financial implications and other risks and opportunities due to climate change
HC-MC-450a.1
Discussion of the strategy to address the effects of climate change on business operations and how specific risks presented by changes in the geographic incidence, morbidity, and mortality of illnesses and diseases are incorporated into risk models.
Environment
303-1
Water withdrawal by source
305-1
Direct GHG emissions (Scope 1)
305-2
Energy indirect GHG emissions (Scope 2)
305-3
Other indirect GHG emissions (Scope 3)
305-4
GHG emissions intensity
305-5
Reduction of GHG emissions
306-2
Waste by type and disposal method
308-1
New suppliers that were screened using environmental criteria
HC-DY-130a.1
(1) Total energy consumed, (2) percentage grid electricity, (3) percentage renewable
Workplace
401-1
New employee hires and employee turnover
Workforce Data
(Not all information publicly available)
401-2
Benefits provided to full-time employees that are not provided to temporary or part-time employees
401-3
Parental leave
404-1
Average hours of training per year per employee
404-2
Programs for upgrading employee skills and transition assistance programs
404-3
Percentage of employees receiving regular performance and career development reviews
405-1
Diversity of governance bodies and employees
405-2
Ratio of basic salary and remuneration of women to men
Inclusion & Diversity
(Not all information publicly available)
SV-PS-330a.1
Percentage of gender and racial/ethnic group representation for (1) executive management and (2) all other employees
SV-PS-330a.2
(1) Voluntary and (2) involuntary turnover rate for employees
SV-PS-330a.3
Employee engagement as a percentage
Community
413-1
Operations with local community engagement, impact assessments, and development programs
414-1
New suppliers that were screened using social criteria
Customer
HC-MC-000.A
Number of enrollees by plan type (in millions)
HMO* 4.30
PPO* 24.00
DSNP* .28
CDHP* 4.70
416-1
Assessment of the health and safety impacts of product and service categories
HC-MC-240a.1
Medical Loss Ratio (MLR)
84.6% for the 12 months ending December 31, 2020
Additional Data
Number of zero premium Medicare Advantage plans offered
145 zero premium plans offered for the 2020 benefit year
Additional Data
Medicaid programs served
Anthem serves 62 Medicaid programs and 8.85 million members as of December 31, 2020
HC-MC-250a.1
Average Medicare Advantage Plan Star Rating.
Anthem 2020 Plan Star Ratings released in 2019 were 3.89 for HMO, 3.56 for Local PPO, and 3.50 for Regional PPO; N/A for PFFS and SNP*
Additional Data
National Committee for Quality Assurance (NCQA) Medicaid plan ratings
Additional Data
National Committee for Quality Assurance (NCQA) commercial plan ratings
HC-MC-260a.1
Percentage of risk-based enrollees eligible to participate in wellness programs
Approximately 50% of Anthem's risk-based commercial, Medicare, and FEHP enrollees were eligible to participate in wellness programs.1
HC-MC-260a.2
Total coverage for preventive health services with no cost sharing for the enrollees.
Total coverage for preventive health services requiring cost-sharing by the enrollee.
Percentage of enrollees receiving annual wellness visits or preventive care physical exams.
Approximately 95% of Anthem's risk-based enrollees have access to preventive health services2 with no cost sharing.
Approximately 33% of Anthem's risk-based enrollees receive preventive physical exams.3
HC-MC-260a.3
Number of customers receiving care from Accountable Care Organizations
7.2 million members attributed to Accountable Care Organizations as of December 31, 2020
Additional Data
(1) Percentage of medical spend tied to value-based care and (2) Number of provider partners participating in value based care
(1) Approximately 60% as of December 31, 2020
(2) 90,000 as of December 31,2020
418-1
Substantiated complaints concerning breaches of customer privacy and losses of customer data
HC-MC-230a.1
Description of policies and practices to secure customers’ protected health information (PHI) records and other personally identifiable information (PII)
HC-MC-230a.2
1) Number of data breaches, (2) percentage involving (a) personally identifiable information (PII) only and (b) protected health information (PHI), (3) number of customers affected in each category, (a) PII only and (b) PHI

1Our underlying Local Group medical cost trends reflect the “allowed amount,” or contractural rate paid providers.

2Wellness programs include those designed to address diet and nutrition, exercise, stress management and mental health, diabetes prevention, and other integrated programs, including Anthem’s Wellbeing Coach, My Health Coach, Healthy Lifestyles, Total Health Total You, and Anthem Health Rewards.

3Preventive health services defined in accordance with ACA.

HMO Health Maintenance Organization Plans

PPO Preferred Provider Organization Plans

DSNP Dual Eligible Special-Needs Plans

CDNP Consumer-Driven Health Plans

PFFS Private Fee-for-Service Plans

SNP Special Needs Plans

FEHP Federal Employee Health Plans